Improving Customer Satisfaction at E-ONE While Supporting the National Fallen Firefighters Foundation
Driven by continuous improvement, E-ONE donates to the NFFF as part of their annual customer satisfaction survey.
E-ONE, a member of REV Group (REV), a leading manufacturer of motor vehicles for fire & emergency, bus, specialty vehicles and recreation markets, has recently completed an annual customer satisfaction survey on their products and services and in doing so, raised funds for the National Fallen Firefighters Foundation (NFFF).
“We donate to the NFFF as an incentive to obtain valuable customer feedback,” says Jay Johnson, vice president of sales and product management for E-ONE. “With each survey completed, funds are donated to the NFFF. Customer feedback is critical to our mission of satisfaction for the customer, and to provide the highest quality fire truck.”
The NFFF is a non-profit organization whose mission is to “honor and remember America’s fallen fire heroes, to provide resources to assist their survivors in rebuilding their lives, and work within the fire service community to reduce firefighter deaths and injuries.”
Results of the customer survey provide E-ONE with insight into areas of improvement while highlighting reasons why customers continue to return to purchase E-ONE apparatus. The most commonly cited responses for what E-ONE does very well include reliability, dependability, customization, and strong customer support. Customers specifically praised E-ONE vehicles for their responsive handling, ride, maneuverability and design features. Quality local E-ONE dealerships with strong customer communication and service also played a key role in customers’ decisions to purchase from E-ONE.
To learn more about the National Fallen Firefighters Foundation visit firehero.org, or to learn more about E-ONE visit E-ONE.com.
As a leading manufacturer of first responder vehicles, E-ONE engineers, manufactures mission-critical vehicles including aerial ladders and platforms, command and communication apparatus, custom and commercial pumpers tankers, Water Master vacuum tankers, quick attack units, industrial trucks, and aircraft rescue firefighting vehicles. The company sells its products world-wide and is headquartered in Ocala, Florida. E-ONE is an ISO 9001 registered and CCC certified manufacturer. For more information, visit e-one.com.
ABOUT REV GROUP
REV Group, Inc., is a +2 billion manufacturer of industry-leading motor vehicle brands. Products include ambulances, fire trucks, shuttle buses, transit buses, yard trucks, street sweepers, luxury motorhomes and wheelchair accessible vehicles. REV owns 26 brands, employs more than 6,000 people in 16 different manufacturing facilities in the U.S., and produces more than 20,000 specialty vehicles annually. REV Group recently moved its corporate headquarters from Orlando, Fla., to Milwaukee, Wisc. For more information, about REV, visit revgroup.com.
ABOUT THE NATIONAL FALLEN FIREFIGHTERS FOUNDATION (NFFF)
The United States Congress created the NFFF to lead a nationwide effort to remember America’s fallen firefighters. Since 1992, the non-profit foundation has developed and expanded programs to honor fallen fire heroes and assist their families and coworkers. The NFFF also works closely with the U.S. Fire Administration to help prevent and reduce line-of- duty deaths and injuries. For more information on the Foundation and its programs contact us at 301-447-1365 or visit firehero.org. You can help the NFFF fulfill its mission to honor the fallen, assist their survivors and work to prevent line of duty injuries and deaths by making a donation. Go to firehero.org/donate for details.